Troubleshooting কী?
Troubleshooting হলো Systematic problem-solving — Symptom identify → Possible cause → Solution try → Verify। IT Support ও Daily use-এ Basic troubleshooting দক্ষতা অমূল্য।
"Have you tried turning it off and on again?" — Restart অনেক Software/Hardware issue solve করে। প্রথম Step: Restart!
Common Problems & Solutions
| Problem | Possible Cause | Solution |
|---|---|---|
| PC Slow | Too many startup apps, Low RAM, Malware | Task Manager → Startup disable, Disk Cleanup, Antivirus scan |
| No Sound | Muted, Wrong output device | Volume check, Settings → Sound → Correct device |
| No Internet | Wi-Fi off, Router issue, Driver | Wi-Fi on, Restart router, Network troubleshooter |
| Program Not Responding | Software hang, Low memory | Task Manager → End Task, Restart program |
| Blue Screen (BSOD) | Driver error, Hardware fault | Note error code, Update driver, Check RAM/HDD |
| USB Not Detected | Port issue, Driver, Dead drive | Different port, Device Manager check, Safe Eject retry |
Task Manager (Ctrl+Shift+Esc)
Task Manager System Monitor — CPU, Memory, Disk, Network usage দেখায়। Processes Tab-এ Hung program End Task। Startup Tab-এ unnecessary program Disable — Boot speed বাড়ে।
Windows Troubleshooters
| Troubleshooter | Path | Fixes |
|---|---|---|
| Internet Connections | Settings → System → Troubleshoot | Network connectivity |
| Playing Audio | Settings → Troubleshoot | Sound problems |
| Printer | Settings → Troubleshoot | Print queue, Driver |
| Windows Update | Settings → Troubleshoot | Update failure |
Safe Mode ও System Restore
Safe Mode: Minimal drivers — Problem diagnose। Restart-এ Shift+Restart → Troubleshoot → Advanced → Startup Settings। System Restore: PC আগের Working state-এ ফেরায় — Software install/update issue-এ।
R-C-I-E = Restart → Check connections → Identify recent change → Escalate (Help/Support) — Basic troubleshoot flow!
Slow PC, no sound, internet issue, restart ও safe mode
- Troubleshoot — সাধারণ সমস্যা সমাধান সম্পর্কিত গুরুত্বপূর্ণ ধারণা
- Restart — সাধারণ সমস্যা সমাধান সম্পর্কিত গুরুত্বপূর্ণ ধারণা
- Fix — সাধারণ সমস্যা সমাধান সম্পর্কিত গুরুত্বপূর্ণ ধারণা
- Help — সাধারণ সমস্যা সমাধান সম্পর্কিত গুরুত্বপূর্ণ ধারণা
Safe Mode: Minimal drivers — Problem diagnose। Restart-এ Shift+Restart → Troubleshoot → Advanced → Startup Settings। System Restore: PC আগের Working state-এ ফেরায় — Software install/update issue-এ।